Need Some Help?
Should You Book an Online Saddle Fitting Consultation?
Whether you’re trialling a saddle from us, wondering if your current one still fits, or simply looking for expert guidance, our online saddle fitting consultations are a convenient way to get qualified advice from the comfort of your yard.
But let’s be clear: an online consultation is not a replacement for an in-person saddle fitting. Saddle fitting is complex, and nothing beats having a professional physically assess your horse and saddle. That’s why we always recommend regular in-person checks where possible. However, there are times when online support can make a real difference, and that’s where we come in.
When an Online Consultation Can Help
Our online consultations are ideal for:
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Riders trialling a saddle from Saddles Online who want help assessing fit
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Owners seeking feedback on their existing saddle
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Anyone needing independent advice before making a purchase
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Horses who have changed shape, and you want to know if it’s time to refit or replace
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Riders in remote areas who don’t have immediate access to a fitter
You’ll be asked to send photos and videos in advance, so we can give accurate, thoughtful feedback based on what we see. You’ll then join a video or phone call with a qualified saddle fitter to discuss your concerns and options.
Honest, Professional Advice
We don’t work on commission for any one brand, and we’ll never recommend a change unless we genuinely believe it’s in your horse’s best interest. We’re here to support you with ethical, evidence-based advice — not to sell you something you don’t need.
A Perfect Partner to Our 5-Day Saddle Trials
If you’ve ordered a saddle from Saddles Online and want help checking it during the 5-day trial period, this service is ideal. We’ll help you evaluate balance, clearance, panel contact and overall suitability before you decide to keep it.
What We Can and Can’t Do Online
Here’s a quick summary:
| ✅ We Can Help With | ❌ We Can’t Do Remotely |
|---|---|
| Saddle balance & basic fit assessment | Physical flocking adjustments |
| Advising on tree width & gullet size | Trying multiple saddles in one visit |
| Determining if your saddle is likely causing issues | Diagnosing behavioural or veterinary problems |
| Guidance on what to look for in a replacement | Measuring exact gullet fit or panel contact under load |
We’ll always tell you if what we’re seeing needs a physical visit, and we’re happy to work alongside your local saddle fitter, vet, or physio to help you get the best results.
Ethical, Accessible, Rider-Focused
We created this service to offer honest advice in situations where in-person help isn’t immediately possible — and to support riders who want to make informed choices, not guesses.
If you’re feeling unsure about fit, balance, or next steps, we’re here to help.