Welcome to Saddles Online. These Terms and Conditions govern your use of our website and services. By placing an order or browsing our website, you agree to the following terms. Please read them carefully.
1. About Us
This website is operated by Saddles Online, a trading name of Polished Saddles Ltd.
Registered office: Unit 7 Abbey Lane, Evesham, England, WR11 4BY
Email: admin@saddlesonline.co.uk
VAT Number: 216 1787 09
Company Registration Number: 10855998
2. Use of the Website
You agree to use this website for lawful purposes only and not in a way that infringes the rights of others or restricts their use of the site. We reserve the right to suspend or terminate your access if you breach these terms.
3. Ordering Products
By placing an order, you confirm that:
- You are legally capable of entering into binding contracts.
- You are at least 18 years old.
- All information provided is accurate and complete.
All orders are subject to availability and confirmation of the order price. We reserve the right to cancel or refuse any order at our discretion.
4. Prices and Payment
All prices are shown in GBP (£) and include VAT (where applicable).
We accept payment by credit/debit card, PayPal and Klarna.
Your order will not be dispatched until payment is received in full.
5. Delivery
We aim to dispatch orders promptly and will notify you of estimated delivery times at checkout. Delays may occasionally occur due to circumstances beyond our control.
International orders are sent on a Delivery Duty Unpaid (DDU) basis. Customers are responsible for any applicable import duties or taxes.
6. Trials and Returns
We offer a 5-day trial on eligible saddles. If you decide not to keep a saddle, it must be returned in accordance with our trial terms. Customers are responsible for return shipping costs unless the item is faulty.
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of delivery for a full refund. This does not apply to bespoke, customised, or perishable items.
Returned goods must be in their original condition, and be unused. We reserve the right to deduct from your refund for any reduction in value caused by handling beyond what is necessary to establish the item’s nature and characteristics.
7. Faulty or Misdescribed Items
If an item is faulty, not as described, or otherwise in breach of your statutory rights, please contact us as soon as possible. We will offer a repair, replacement, or refund in accordance with the Consumer Rights Act 2015.
8. Commission Sales
If you send us a saddle to sell on a commission basis, separate terms will apply. We will always act in good faith, but cannot guarantee a sale or specific timeframe. Saddles remain the property of the owner until sold.
9. Intellectual Property
All content on this website (including images, logos, and text) is the property of Saddles Online or its licensors and is protected by copyright laws. You may not copy, reproduce, or distribute any content without permission.
10. Liability
We are not liable for any indirect or consequential loss arising from use of our website or products. Our total liability for any claim shall not exceed the purchase price of the goods.
11. Privacy
Your privacy is important to us. Please see our Privacy Policy for details on how we collect, use, and protect your personal information.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
13. Changes to These Terms
We reserve the right to amend these terms at any time. Changes will take effect when posted on this page. Please check back regularly to stay informed.